La Maestra Community Health Centers View Company Profile
Summary:xc2xa0The Clinical Assistant (CA) position serves: as a Receptionist, Chiropractic/Acupuncture equivalent of an MA and oversee the Integrative Care Clinic schedules. As Clinical Assistant (CA) crosses several job duties ranges from front office Receptionist duties to MA type of duties. The individual works very closely with other Integrative Care Clinic staff on day to day functions to meet department operational needs. One of the most important functions is the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the chiropractic/acupuncture services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.xc2xa0The Clinical Assistant is to support the Integrative Care Clinic with appointment management, patient flow, record keeping, patient education and miscellaneous duties. This makes him/her an integral part of the Department services. The Clinical Assistant duties will support and help to develop the professional relationship between the Chiropractor/Acupuncture, other providers and staff in the clinic that directly affects the patient satisfaction and long-term clinical outcomes.xc2xa0xc2xa0xc2xa0Responsibilities:xc2xa0xc2xa0xe2x80xa2 Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.xe2x80xa2 Knowledgeable of insurances, health plans , Sliding-Fee and LMFC programsxc2xa0xe2x80xa2 Schedule appointments; if needed -will manage prior authorizations for new and establish patients.xc2xa0xc2xa0xe2x80xa2 Answer incoming calls, schedule appointments and appointment remindersxc2xa0xe2x80xa2 Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation in Practice Management, Documentation Management, I2I, and Electronic Health Record or any relative system.xe2x80xa2 Checking-In patientsxc2xa0xe2x80xa2 Managing referralsxc2xa0xe2x80xa2 Assure that all services provided have been checked out properly for each patient and reconciles the dayxe2x80x99s activities for appropriate billing.xe2x80xa2 During the Check-Out process; patient will receive the Patient Plan, if needed patient education or and any follow up appointmentsxc2xa0xe2x80xa2 Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.xe2x80xa2 Arranges for collection deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.xe2x80xa2 Balance cash register in accordance with the cash handling policy when needed.xe2x80xa2 Work closely with Medical, Dental and Nursing staff to assure smooth patient flowxc2xa0xe2x80xa2 Work closely with patients who did not keep their appointment for follow-up.xe2x80xa2 Call and remind patient of his/her appointment. (by phone or text)xe2x80xa2 Follow up on xe2x80x9cno showxe2x80x9d patients on daily basis.xe2x80xa2 Answering/responding to calls, texts, Patient Portal and emailsxe2x80xa2 Communicate patientxe2x80x99s problem/complaint to the appropriate staff, department or Care Teamxc2xa0xe2x80xa2 Assist the Chiropractor / Acupuncture Providers with patient education, collecting data, screenings, Intakes or follow-ups or any activities needed during the visit.xe2x80xa2 Answer patient inquiries about chiropractic/ Acupuncture servicesxc2xa0xe2x80xa2 Required to collect any necessary data for reporting purposes within the corresponding system.xe2x80xa2 Working closely with the Clinical Assistant Coordinatorxc2xa0xe2x80xa2 Working closely with the Chiropractic and Acupuncture Providersxc2xa0xc2xa0xe2x80xa2 Oversee and manage Integrative Care Clinic schedulesxe2x80xa2 Cleaning/sanitizing/tidying around the clinicxe2x80xa2 Respond to Patientxe2x80x99s concernsxe2x80xa2 Arrange translation services, with cultural liaisons, Health Plan or over the phone. Or translate when neededxc2xa0xc2xa0xe2x80xa2 Take Blood pressure for patientsxc2xa0xe2x80xa2 Be a liaison to other department managers such as NextGen, Billing, and QI team.xe2x80xa2 Attend meetingsxc2xa0xe2x80xa2 Other related duty as the job requiresxc2xa0Job Requirementsxc2xa0Education: High School Diploma, GED, or equivalentxc2xa0Certification: current valid CPR card.xc2xa0Experience: One year of medical/dental or chiropractic assistant experience in a similar setting or formal training from a vocational schoolxc2xa0Verbal and Written Skills to perform the job: Bilingual preferred. Familiarity with basic Word processing, spreadsheet, and database applications.xc2xa0Accurate keyboarding skills. Ability to relate to the patients, through familiarity with medical terminology and triage procedure.xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0xc2xa0Technical knowledge and skills required to perform the job: Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups.xc2xa0Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams. Skill in analyzing situations and making timely decisions. Ability to work under pressure. Friendly personality with the desire to work with the public. Willingness to develop a better understanding of the chiropractic/ acupuncture profession. Ability to handle multi-functions. Understanding of community based organization. Knowledge of book keeping and office functions. Promotes and believes in clinic mission statement xe2x80x9cHealth for allxe2x80x9d. Must believe in health care dignity for all.xc2xa0Physical and Mental Requirements:xc2xa0Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be willing to work at any La Maestra Community Health Center location, other than the assigned site and be agreeable to work weekends, if so neededxc2xa0La Maestra Community Health Centers is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.